David Ballam Print Coastal ILHA_28

Please note all prices on this website are in ‘AUD’ unless stated otherwise. 

Shipping to an Australian address:

Shipping Costs are calculated at point of sale except for a few of our very large items which require special packaging and shipping.

As these shipping costs vary, depending on the delivery address of orders and the exact size of each item, shipping is not calculated at checkout for our very large items. You will be charged a deposit of $20 on the shipping and you will be notified via email/SMS of a calculated shipping cost for these very large items. This cost will need to be paid over the phone prior to dispatch.

For Items shipping to an International address:

Please email us at sales@africanologie.com.au to facilitate the purchase of your chosen item. Shipping prices vary depending on the delivery address of the order and the unique size, weight and fragility of each item. As such shipping / freight is NOT calculated at checkout and you will be notified via email/SMS of the calculated shipping cost. This will need to be paid prior to dispatch.

To ensure that there is no delay with your shipping please respond to any phone or email requests as soon as possible.

You will receive tracking advice via email or SMS once your order has been dispatched.

If you have problems with your online order, please contact us on sales@africanologie.com.au and we will respond as soon as possible.

Australian orders can take 1-10 working days from the date of payment to be received. Please account extra days for public holidays as couriers and postal services do not operate on public holidays.

Returns and Exchanges are possible within 14 days of delivery date. If more than 14 days have gone by since the date you received your product, we unfortunately can’t offer you a refund or exchange.

To be eligible for a return or exchange your item must be in the same condition that you received it and proof of purchase is required. Please note that we only replace items if they are defective or damaged.

Please email us at sales@africanologie.com.au and we will issue you with a return or exchange form and a postal address to send it to. Please use a tracking service so that we can track the arrival of the returned product.

You are responsible for paying the shipping costs for the return of your item. Please note that shipping costs are non-refundable. If you are eligible for a refund, the cost of shipping will be deducted from your refund.

Please contact us on sales@africanologie.com