Refund policy

Returns and Exchanges are possible within 14 days of delivery date. If more than 14 days have gone by since the date you received your product, we unfortunately can’t offer you a refund or exchange.

To be eligible for a return or exchange your item must be in the same condition that you received it and proof of purchase is required. Please note that we only replace items if they are defective or damaged.

Please email us at sales@africanologie.com.au and we will issue you with a return or exchange form and a postal address to send it to. Please use a tracking service so that we can track the arrival of the returned product.

You are responsible for paying the shipping costs for the return of your item. Please note that shipping costs are non-refundable. If you are eligible for a refund, the cost of shipping will be deducted from your refund.